Help & Contact

Size Exchange & Returns

First-time buyers enjoy 1 free size exchange within 7 days of delivery. Simply contact us, and we'll email you an SF Express waybill to return the shoes in their original packaging. After inspection, we'll ship the new size to you free of charge.

For full details, see our Return & Exchange Policy.

Shipping & Delivery

We ship via SF Express to Hong Kong, Macau, and Taiwan. Free shipping for Hong Kong and Macau orders. Taiwan shipping is calculated at checkout. Orders are processed within 1-3 business days. Delivery typically takes 7 business days (HK/Macau) or 10 business days (Taiwan).

For full details, see our Shipping Policy.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with your SF Express tracking number. You can track your delivery on the SF Express website.

Orders are typically delivered within 7 business days (Hong Kong & Macau) or 10 business days (Taiwan).

Bulk Orders & Wholesale

We offer special pricing and support for bulk orders. Please contact us directly through our hotline at +852 5503 6147 or live chat. Our team will be happy to assist you with the process.

Contact Direct

Hotline / WhatsApp: +852 5503 6147
Email: evod@evodshoes.com
Business Hours: Mon–Fri 09:30–18:30 (HKT)
Sat, Sun & Public Holidays: Closed (messages replied next business day)
Languages: English, Cantonese, Mandarin
Office Address: Unit 1101, 11/F, Tower 1, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong (KW Informatics Limited)

This is an administrative office and return receiving address only — no in-store try-on available.

Payment Methods

We accept the following payment methods:

  • Credit Card: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay
  • Local Payments (Hong Kong): PayMe, FPS, Alipay HK

All transactions are secure and encrypted.

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